FAQ
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping:
Processing and shipping times may vary depending on the items you've ordered and the customizations selected.
Ready-to-Wear: 5-7 business days shipping time on *all clothing items that are sold as is* with no customizations.
Made-to-Order: We are excited to create your order specific to your requirements. You can find an estimated timeline for your order at checkout. In general, we advise 5-10 additional business days for customizations made to collection pieces.
For all bespoke services, your order timeline will be provided upon conultation.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you directly to your email. You can also track your order directly though your Everything Lovely account, as well as sms messaging if you desire.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, however, we will provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement ASAP.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or tried it on. Depending on the product and the condition it's in, we may be able to offer an exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Please email us with your order number and we will be happy to help.